Clear rules for services and product orders
Last updated: August 23, 2026
If we confirm that we cannot complete an eligible unlocking service, the service payment may be refunded. A refund is not normally available after a code, licensed file, firmware, account credential or completed remote service has been delivered.
Refunds may be declined when incorrect model, IMEI, firmware, network or other material information was supplied. Contact us before ordering if anything is uncertain.
You may request cancellation before work begins. Once technical work or procurement starts, cancellation depends on costs already incurred.
Shipping damage or an incorrect item must be reported promptly with order details and clear photos or video. Shipping, return eligibility and replacement terms depend on the product and destination confirmed on the order.
Send your order number and reason through Contact or WhatsApp. Approved refunds are returned through an agreed available method.