How we handle your information
Last updated: August 23, 2026
We collect details required to answer inquiries and complete orders, including your name, contact information, device model, network, firmware details, order/payment reference and support messages.
Information is used to check compatibility, process orders, deliver unlocking or repair services, provide support, prevent fraud and meet legal obligations.
If remote assistance is required, we explain the tool and access needed before work starts. Customers should back up important data and close private files. We do not intentionally access unrelated personal content.
We do not sell personal information. Limited information may be shared with payment, hosting, delivery or technical providers when required to fulfil an order. Records are retained only as reasonably necessary for support, security and accounting.
You may request correction or deletion of eligible information by contacting admin@routersunlock.com.